Carsbay Privacy Policy

1. Introduction

Carsbay Auctions respects user privacy and is committed to protecting personal information. By using the Carsbay Auctions website, creating an account, submitting vehicle details, or participating in auctions, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

• Account information such as name, email address, phone number, and password-related authentication data.
• Verification information required to approve users for auctions, deposits, or bidding access.
• Vehicle information submitted by sellers, including make, model, year, mileage, specification, location, price expectation, and vehicle photos.
• Auction activity, including watched vehicles, bid history, deposit requests, invoices, and transaction-related records.
• Technical information such as IP address, device information, browser type, session activity, and website usage data.
• Communication records when users contact Carsbay support, request assistance, or submit forms on the platform.

3. How We Use Information

• To create and manage user accounts.
• To verify user identity and eligibility for bidding or selling services.
• To process deposit requests, auction participation, invoices, and related platform activity.
• To display vehicle listings, auction details, seller submissions, and buyer activity where required.
• To contact users about account activity, auction updates, payment obligations, support requests, and platform notices.
• To improve website performance, user experience, security, fraud prevention, and platform reliability.
• To comply with applicable legal, regulatory, tax, accounting, or enforcement requirements.

4. Account Verification and Deposits

Carsbay Auctions may collect and review verification details before approving users for auction participation, live pricing access, deposit approval, or bidding. Deposit and invoice-related information may be stored to manage auction obligations, refunds, payments, defaults, disputes, and platform safety.

5. Vehicle Seller Information

When a seller submits a vehicle, Carsbay may collect contact details, vehicle details, photos, asking price, location, notes, and related information required to review the vehicle for listing or auction services. Carsbay may contact the seller to verify the submitted information or request additional details.

6. Cookies and Website Tracking

Carsbay Auctions may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember user preferences, manage sessions, improve performance, understand usage patterns, and enhance security. Users may be able to control cookies through their browser settings, but some website features may not work correctly if cookies are disabled.

7. Sharing of Information

• Carsbay does not sell user personal information to third parties.
• Carsbay may share information with service providers who help operate the platform, process payments, manage emails, host data, or provide technical services.
• Carsbay may share information with internal staff, inspectors, administrators, or authorized partners where required to provide auction, seller, support, or verification services.
• Carsbay may disclose information if required by law, regulation, court order, government authority, or to protect the rights, safety, and security of Carsbay, users, or the platform.

8. Data Storage and Security

Carsbay uses reasonable technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online platform, transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

Carsbay may retain user information for as long as necessary to provide services, manage accounts, maintain auction records, process payments, resolve disputes, comply with legal obligations, prevent fraud, and enforce platform terms. Some records may be retained even after account closure where required for business, legal, tax, accounting, or regulatory purposes.

10. User Rights and Requests

Users may contact Carsbay to request access, correction, or deletion of certain personal information, subject to identity verification and applicable legal, regulatory, security, or business record requirements. Carsbay may not be able to delete information that is required for active auctions, outstanding obligations, disputes, fraud prevention, compliance, or record keeping.

11. Third-Party Links and Services

The Carsbay website may contain links to third-party websites, payment providers, map services, image hosting, analytics tools, or external platforms. Carsbay is not responsible for the privacy practices, content, or security of third-party websites or services.

12. Children's Privacy

Carsbay Auctions is intended for users who are at least 18 years old. Carsbay does not knowingly allow children to create auction accounts or participate in bidding. If Carsbay becomes aware that information has been collected from a child, it may take steps to delete or restrict that information.

13. Updates to This Privacy Policy

Carsbay may update this Privacy Policy from time to time. Changes will be published on this page. Continued use of the platform after updates are published means the user accepts the updated Privacy Policy.

14. Contact

For questions about this Privacy Policy or how Carsbay handles user information, please contact Carsbay support.